Privacy Policy

1. Information We Collect

We collect the following types of information when you use Canine365:

Personal Information: Name, email address, phone number, billing address, and business details you provide during registration or account setup.
Usage Data: Pages visited, features used, session duration, click patterns, and other analytics that help us understand how you interact with the Platform.
Device Information: Browser type and version, operating system, device identifiers, IP address, and screen resolution.
Business Data: Client records, pet information, scheduling data, invoices, and other content you input into the Platform.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Canine365 platform
Process transactions and send related billing information
Send service-related communications, including account confirmations, invoices, technical notices, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze usage trends to improve user experience and platform functionality
Detect, investigate, and prevent fraudulent or unauthorized activity

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party processors who assist in operating the Platform (e.g., payment processing, email delivery, hosting).
Operational Notifications: Our business Discord channel receives registration, verification, sales inquiry and subscription billing alerts. These contain internal account or business reference numbers, plan and payment status, amounts and timestamps. Names, email addresses, passwords, payment card details and form contents are excluded. Delivery records are kept for 90 days after delivery; queued alerts remain until delivered. Posted messages follow our Discord server settings.
Legal Requirements: When required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption of data in transit (TLS/SSL) and at rest
Access controls and authentication requirements for all accounts
Regular security audits and vulnerability assessments
Secure password hashing using industry-standard algorithms

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

Business data you input into the Platform (client records, invoices, etc.) will be deleted upon account closure unless you export it prior to deletion.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct inaccurate or incomplete data.
Deletion: Request that we delete your personal data, subject to certain legal exceptions.
Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
Data Portability: Request an export of your data in a commonly used format.

To exercise any of these rights, contact us at Admin@canine365.com.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain your session and authentication state
Remember your preferences and settings

Public website traffic is measured using cookie-free aggregate counters. Successful public page loads are counted on our servers even when JavaScript is disabled. Public page navigation, sales clicks, successful lead and registration requests, referral hosts, campaign labels, broad device categories and performance measurements are combined into daily totals retained for 90 days.

This counter creates no analytics cookies, browser identifiers or session identifiers, and does not store IP addresses or raw user agents. It does not identify unique people; repeat page loads can count again. Private CRM, employee and client portal activity, account tokens and form contents are excluded. Aggregate reports are sent to our business analytics channel on Discord. Our public website no longer loads the Google Analytics tracking tag.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

8. Children's Privacy

Canine365 is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us at Admin@canine365.com.

9. Third-Party Services

Canine365 integrates with the following third-party services, each governed by their own privacy policies:

Stripe: Payment processing and subscription billing for Canine365 SaaS plans.
Square: Connected-business invoicing and payment processing, plus existing legacy subscriptions.
Discord: Aggregate website reports and operational account and billing notifications for our business.
Email Delivery Services: Transactional email delivery for account notifications and communications.

We encourage you to review the privacy policies of these third-party services.

10. International Data Transfers

Your information may be processed and stored on servers located outside your country of residence, including in the United States. By using Canine365, you consent to the transfer of your data to these locations. We take appropriate measures to ensure your data receives an adequate level of protection in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at Admin@canine365.com.