Frequently Asked Questions
Quick answers about pricing, features, security, and getting started.
Is there a free trial?
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Yes. Try your selected plan for 5 days. A payment card is required, and your subscription is charged automatically after the trial unless you cancel before it ends.
Which dog businesses is Canine365 built for?
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Trainers, groomers, dog walkers, pet sitters, daycares, and boarding facilities. Most of our customers run more than one of these, and Canine365 handles them all from one account.
Can I switch from another platform?
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Yes. We import clients, pets, and active packages from CSV exports of most major platforms (Gingr, PetExec, ProPet, Time To Pet, MoeGo, etc.). White-glove migration is included free on annual plans.
Does Canine365 charge per-staff or per-location?
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Choose Starter for the owner workspace, Professional for client portal access and specialist service tools, or Team for employee logins, scheduling and assignments. Contact us to confirm support for multiple locations.
How does online booking work?
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Online booking is built into the client portal. On Professional and Team, clients submit service requests through their portal. You review and approve requests before they become confirmed bookings.
Can clients pay online?
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Professional and Team include Square integration for collecting client invoice payments through your business’s Square account. Processing fees are separate. Canine365 subscriptions are billed through Stripe. Contact us to confirm accounting integration requirements.
Do clients need to download an app?
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No app required. The client portal is a modern web app that works perfectly on iPhone, Android, and desktop. Clients can save it as a home-screen shortcut for an app-like feel.
How does GPS walk tracking work?
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Walkers start a walk in the employee web app. The browser tracks GPS, distance, and time. They end the walk with photos and notes, and the system auto-generates a polished walk report that's pushed to the client portal.
Can I send digital contracts and waivers?
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Yes. Upload a PDF, drop signature/text/date fields onto it, and send for signature. Each signed contract is stored with content hashing for legal evidence.
Do you support multiple languages?
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The product is currently in English. Multi-language support is on our roadmap.
Is my data secure?
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Yes. We use HTTPS everywhere, JWT-based session tokens, bcrypt password hashing, and role-based access control. Multi-tenant data is fully isolated per organization at the database query level.
Where is the data hosted?
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Our infrastructure runs on Railway in US-East with managed MySQL. Backups are taken daily. Data deletion is honored on request per our privacy policy.
Can I cancel anytime?
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You can cancel from billing settings. Paid access continues through the current billing period. See the Terms of Service for the refund policy.
Do you offer a money-back guarantee?
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Our Terms of Service allow refund requests within 24 hours of purchase. Contact Admin@canine365.com to request a refund. After that window, all sales are final.
What kind of support do you offer?
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Contact Admin@canine365.com for help with your account or workflows. Confirm any special onboarding or support requirements with us before subscribing.
Will Canine365 work on my phone?
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Yes — the entire admin app, client portal, and employee app are mobile-first responsive web apps. Most owners run their business from their phone day-to-day.
Can I take deposits when clients book online?
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Yes. Per reservation type, configure a flat or percentage deposit. The system collects on booking and applies the deposit toward the final invoice.
Do you support tipping?
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Yes. Tipping is supported at checkout for grooming, training, and walks, and tracked per staff member for easy payroll.
Can clients self-cancel or reschedule?
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Yes — within the cancellation window you set per reservation type. Late cancellations can auto-charge a fee per your policy.
How do nonprofit / rescue discounts work?
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Email Admin@canine365.com with your 501(c)(3) status and we'll set up a discounted plan.
Still have questions?
We respond to every email within 24 hours during business days.